Refund Policy

At Zopetto, we want your pet — and you — to be happy with every order. If something isn't right, here's exactly how returns and refunds work.

Contact Information

Store Name: Zopetto
Address: 2000 NE 42nd Ave, Ste D Unit 2310, Portland, OR 97213
Email: support@zopetto.com
Phone: +1 929 233 9752
Customer Service Hours: Monday–Friday 9:00 AM–5:00 PM PST, Saturday 10:00 AM–2:00 PM PST

We aim to respond to all enquiries within 24 business hours.

Fulfillment Note

Zopetto works with a network of trusted suppliers to get pet products to you as quickly as possible. Because of this, your item may ship from a different location than our registered business address above. Please do not send any returns to our business address unless our support team has specifically confirmed this with you first — doing so may delay or prevent your refund.

30-Day Return Window

You have 30 days from the date of delivery to request a return. To qualify, your item needs to be unused, in the condition you received it, and returned in its original packaging with all included accessories. Please keep your order confirmation or receipt handy, as we'll need it to process your request.

Restocking Fee

We do not charge any restocking fees.

Starting a Return

Email support@zopetto.com with your order number and a short note on why you'd like to return the item. Our team will get back to you within 1–2 business days with next steps. Once approved, we'll send you a Return Authorization along with the correct return address — this may not be the same as our business address. Items should be shipped back within 7 days of approval. Please don't send anything back before hearing from us, as unauthorized returns can't always be processed.

Who Covers Return Shipping

If your item arrived damaged, defective, or wasn't what you ordered, let us know within 48 hours of delivery with a few photos — we'll cover the cost of getting it sorted, whether that's a replacement or a full refund.

If you've simply changed your mind or ordered the wrong item, return shipping is on you, and we'd recommend using a trackable shipping method.

Getting Your Refund

Once we receive and check over your returned item, we'll email you a confirmation. Refunds are issued within 7 business days of that inspection, back to your original payment method. Your bank or card provider may take a little longer to show it on your end.

Exchanges

Want a different size or variant instead? Reach out to our team once your return is approved, and we'll help you place a new order for the replacement. The same 30-day and condition rules apply.

Cancelling an Order

You can cancel anytime before your order ships, no questions asked, for a full refund. If it's already shipped, you'll need to go through the standard return process once it arrives. Email us at support@zopetto.com and we'll take care of it.

Items We Can't Accept Back

• Products that have been used, worn, or show signs of wear
• Opened consumables (treats, supplements) once the seal is broken
• Custom or personalized items

Your Consumer Rights

Nothing here limits any rights you have under applicable consumer protection law in your state or country.