Privacy Policy

Last updated: July 2026

Zopetto ("we", "us", "our") operates this website and the products, features, and services available through it (together, the "Services") to bring you a curated pet shopping experience. Zopetto runs on Shopify's platform, which powers the technical side of the Services. This Privacy Policy explains what personal information we collect, how we use it, and how we protect it when you browse, shop, or otherwise interact with us.

Please take a moment to read this carefully. By using the Services, you're agreeing to what's described here.

What We Collect

Depending on how you use our site, we may collect:

• Contact details — name, shipping and billing address, phone number, email
• Payment information — card details, transaction history, payment confirmations
• Account details — username, password, saved preferences
• Order activity — items browsed, added to cart, purchased, or returned
• Support communications — anything you share when you contact us
• Technical data — browser type, IP address, device identifiers
• Site usage — how you navigate and interact with our pages

How We Get It

• Directly from you, when you browse, create an account, or place an order
• Automatically, through cookies and similar technology
• From service providers who help us run the store
• Occasionally from other partners or third parties

What We Use It For

• Processing and shipping your orders
• Keeping you updated on order status
• Providing customer support
• Sending marketing updates (you can opt out anytime)
• Preventing fraud and keeping the Services secure
• Meeting our legal obligations

Who We Share It With

• Shopify and other service providers that help us operate (payments, shipping, analytics)
• Marketing partners, governed by their own privacy practices
• Anyone else, only with your consent
• Authorities, if legally required

Our Relationship With Shopify

Our Services run on Shopify's infrastructure. Information you provide may be processed by Shopify and other third parties, some of which may be outside your home country. You can read more in Shopify's own Consumer Privacy Policy at shopify.com/legal/privacy/app-users, and manage certain rights through Shopify's Privacy Portal at privacy.shopify.com.

Cookies

We use cookies to keep the site running smoothly, remember your preferences, and support our marketing. You're free to manage these through your browser settings at any time.

Children

Our Services aren't intended for children, and we don't knowingly collect information from anyone under the legal age of majority in their location. If you believe a child has shared information with us, get in touch and we'll remove it.

How Long We Keep Data

We hold onto your information only as long as we need it — to provide the Services, meet legal requirements, or resolve any disputes.

Your Rights

Depending on where you live, you may be able to:

• Find out what personal information we hold about you
• Correct anything inaccurate
• Request deletion of your information
• Get a copy of your data
• Opt out of targeted ads or data sharing

To use any of these rights, email support@zopetto.com. We'll respond in line with applicable law and may need to confirm your identity first.

International Transfers

Your information may be processed in countries other than where you live. Where needed, we rely on recognized safeguards such as Standard Contractual Clauses.

Changes to This Policy

We may update this policy from time to time. Updates will be posted here with a new date, and where required by law, we'll notify you directly. Continuing to use the Services after changes go live means you accept them.

Contact Information

Store Name: Zopetto
Address: 2000 NE 42nd Ave, Ste D Unit 2310, Portland, OR 97213
Email: support@zopetto.com
Phone: +1 929 233 9752
Customer Service Hours: Monday–Friday 9:00 AM–5:00 PM PST, Saturday 10:00 AM–2:00 PM PST