Frequently Asked Questions

Shipping & Delivery

Is shipping free?

Yes — free shipping on every US order, no minimum required.

How long does delivery take?

Orders are processed within 1–2 business days. Transit typically takes 6–12 business days after dispatch, giving an estimated total of 7–14 business days. You'll receive a tracking email once your order ships.

How do I track my order?

Once dispatched, you'll get an email with your tracking number. You can also use our Track Your Order page anytime.

My estimated delivery date has passed — where is my order?

Check your tracking number first. If there's no movement, email us at support@zopetto.com with your order number and we'll investigate promptly. If a package is confirmed lost, we'll arrange a replacement or full refund.

Returns & Refunds

What is your return policy?

We offer a 30-day return window from the date you receive your item. Items must be unused and in their original condition with all packaging intact. See our Refund Policy for full details.

How do I start a return?

Email support@zopetto.com with your order number and reason for the return. Once approved, we'll send you the return address and instructions. Please don't send items back without approval first.

What if my item arrives damaged or incorrect?

Contact us within 30 days at support@zopetto.com with your order number and photos of the issue. Once verified, we'll arrange a full replacement or refund at no cost to you.

How long does a refund take?

Once we receive and inspect your return, your refund will be issued within 7 business days. If more than 10 business days have passed, contact us at support@zopetto.com.

Do you charge a restocking fee?

No restocking fees — ever.

Products

Are your products safe for pets?

Yes. All products on Zopetto are designed for everyday pet use. We always recommend reading the full instructions included with your product before use.

How do I know which product is right for my pet?

Each product page includes a full description of what it does and who it's designed for. If you're unsure, email support@zopetto.com and our team will be happy to help.

Do your products come with a guarantee?

Yes. All products are covered by our 30-day satisfaction guarantee. Contact us if you have any issues and we'll make it right.

Payments & Security

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, and Shop Pay. All payments are processed securely at checkout.

Is my payment information safe?

Yes. All transactions are SSL encrypted and processed through PCI DSS compliant providers. We never store or share your full payment details.

Contact Us

How do I reach customer service?

Email support@zopetto.com or call +1 929 233 9752. We're available Monday–Friday 9AM–5PM PST and Saturday 10AM–2PM PST. We aim to reply within 24 hours on weekdays.